VCI Institute: Terms and Conditions

Version 1.2. Effective 28 September 2026

These are the terms that apply when you buy a programme from VCI Institute (VCII) and when you use this website. They are the same Terms of Purchase you accept at checkout, with the website terms added at the end. Please read them before you buy. By completing your purchase you agree to them.

1. Who you are buying from

These programmes are provided by VCI Institute (VCII). You can reach us at [email protected] and we aim to reply within two working days.

2. What you are buying

You are buying access to online educational material: recorded lessons, written material, downloadable tools, and where the programme includes it, an examination and a credential issued by VCI Institute.

You are not buying a consultancy service, personalised advice, or a service delivered to a schedule. Nothing in our programmes is investment advice, legal advice, or tax advice, and it should not be relied on as any of those.

The price you pay is the price shown at checkout when you buy. Prices are in US dollars. Your card issuer or PayPal may apply currency conversion or foreign exchange fees, which we do not control.

3. How long your access lasts

Certification programmes. Access lasts for one year from the date of purchase unless the programme page states otherwise.

VCII All Access. Access continues for as long as your subscription is active.

Individual masterclasses and packs. Access lasts for the period stated on the programme page at the time you bought it.

We will tell you before access ends. If you need longer, contact us and we will do what we reasonably can.

4. Delivery, and your right to cancel

Your programme opens immediately after payment. That is deliberate, and it has a consequence you should understand before you buy.

By completing your purchase you expressly request that we begin providing the material straight away, and you acknowledge that once we have done so you lose any statutory right to cancel that would otherwise apply to a distance purchase of digital content.

This does not affect our own refund policy in clause 5, which is more generous than the law requires in many places, and it does not affect your rights if the material is faulty or not as described.

5. Refunds

We refund in full if you ask within seven days of your payment. The condition is simple: the programme must be unused. Starting any assessment, such as a practice assessment, an examination or a capstone, ends the refund window. Where the programme page names the activities that end the window, the programme page applies. You do not have to explain why. Email [email protected].

Refunds are paid to the original payment method, normally within ten working days of approval. Whether a programme has been used, and when, is established from our platform records.

For subscriptions the seven days runs from your first payment. Later monthly payments are not refundable, but you can cancel at any time and you will not be billed again.

If material is faulty, materially different from what was described, or you cannot access what you paid for and we cannot fix it, tell us and we will put it right or refund you, whatever the timing.

6. Subscriptions

VCII All Access is billed monthly at the price shown at checkout, and it continues until you cancel. There is no minimum term and no cancellation fee.

You can cancel at any time from your account. When you cancel, you keep access until the end of the period you have already paid for, and you are not billed again.

Subscription reward entitlements, where offered, require continuous active membership on the relevant date, are claimed once each, and are described in full on the programme page. Certification programmes are not part of the subscription library.

7. Certifications and examinations

Where a programme includes a certification, the credential is awarded and issued by VCI Institute on the basis of our own assessment standards.

A VCI Institute certification is a professional certification. A VCI Institute Certificate of Completion records that you completed and passed a taught programme, and names what you were assessed on. Neither is a degree or a licence, and neither is accredited or regulated by any government or statutory body. We are clear about this because it matters, and we would rather you know before you buy than after.

Examination pass marks, permitted attempts, and any resit fee are stated on the programme page and inside the course. Buying a programme entitles you to sit the assessment. It does not entitle you to pass it.

Work you submit for assessment must be your own, within the rules on tools published in the programme. Assessment results are academic judgements made against the published standard. If you believe a result was reached in error, you may ask once, within fourteen days of receiving it, for it to be reviewed. We may withhold or withdraw a certificate obtained through misconduct, such as submitting another person's work or sharing examination content.

8. What we do not promise

We do not guarantee that completing a programme will lead to a job, a promotion, a particular salary, a career change, or any specific commercial outcome.

Where we describe results, they are illustrative rather than a forecast of what you will achieve.

9. Your account and our materials

Your access is personal to you and is not transferable. Please do not share your login, and please do not copy, redistribute, resell, or publish our material, or use it to build a competing programme.

We own the material and the frameworks in it. You get a licence to use it for your own learning and in your own professional work. That licence lasts as long as your access does.

If an account is shared or the material is redistributed, we may suspend access. Where we can see it was a genuine mistake, we will contact you first.

We keep records of account activity, such as sign-ins, lessons opened, files downloaded and assessments attempted. You agree that we may use those records to confirm access and use, including as evidence if a payment is disputed.

10. Changes to programmes

We update our programmes. We may add, revise, or retire material, and we may change prices for future purchases. Changes never reduce what you have already paid for below what was described when you bought it.

If we withdraw a programme entirely while you still hold valid access, we will either give you a comparable replacement or refund the unused portion, your choice.

11. If something goes wrong

Please contact us first at [email protected]. Almost everything is resolved quickly once we know about it, and we would much rather fix a problem than have you raise a dispute with your bank without giving us the chance.

Raising a payment dispute without contacting us does not remove your rights, but it does mean the first we hear of a problem is from your bank, which helps nobody.

To the extent the law allows, our total liability to you is limited to the amount you paid us for the programme in question, and we are not liable for indirect or consequential loss, such as loss of income, opportunity or employment. We do not exclude liability for anything that cannot lawfully be excluded.

12. General

These terms, together with the description on the programme page you bought from, form the agreement between us. If the two differ, whichever is more favourable to you applies. We may update these terms for future purchases; the version shown at checkout when you bought applies to your purchase.

They are governed by the laws of the Province of Ontario, Canada, and the courts there have jurisdiction. If you buy as a consumer, this does not take away the protection of mandatory consumer law in the country where you live.

If any part of these terms is found to be unenforceable, the rest continues to apply.

13. Using this website

Unless otherwise stated, VCI Institute and its licensors own the content on this website. You may use it for your personal, non-commercial purposes. You must not republish, sell, rent, sub-license, reproduce, copy or redistribute it, except as clause 9 allows for programme material you have paid for.

14. Website accounts

Some features require an account. Please give accurate information and keep it up to date, keep your login secure, and tell us promptly at [email protected] if you think someone else has used it. You are responsible for activity under your account.

15. Privacy and contact

How we handle your personal information is described in our Privacy Policy. Questions about these terms: [email protected].

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